Refund policy

Feel Good Guarantee:

We want you to feel good about caire.

On our end, we have put a huge amount of science and consideration of real women’s lives into the development of each skincare product. But we also understand that each woman’s actual use experience will be different and individual. So if you are not finding your skin to be glowing, smoothing, plumped and/or lifted in the right direction, we will happily refund your purchase.

You simply send it back and we’ll give you your money back. (A few notes though. Like most companies, we only refund within 30 days of your receiving the order and also, we’re sorry but we cannot refund the original shipping fees.)  

Start a return

You can start a return here.

Purchasers that opted in for checkout+ will have free returns. Purchaser that opted out are responsible for all shipping fees for goods being returned or exchanged, including shipping fees for exchanged goods returned to purchaser.

Start a claim

You can start a claim here. 

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.